We’re Here to Help.

Questions about a product, an order or your pet’s new favorite find? Send us a message and our team will be happy to help.

Support

Talk to My BFF Pets

We review messages during regular business days and will respond as soon as possible.

Email
mybffpet.store@outlook.com

Tell us how we can help — include an order number if you already purchased.

How do I track an order?

Open the shipping confirmation email from Shopify and use the tracking link, or visit our Track My Order page for step-by-step help.

Where do you ship?

Free standard shipping on US orders. International rates are calculated at checkout.

How do returns work?

See our Refund & Return Policy for the full window and steps in plain English.