Find your package using the tracking details in your shipping email — or contact us with your order number and we will help.
Fastest way
When your order ships, Shopify sends a shipping confirmation with a tracking number and carrier link. Open that email and tap Track package (or the tracking number).
#1001)Your account
If you checked out with an account or created one later, you can review recent orders after signing in.
Sign in to My AccountNeed help?
Include your order number and email used at checkout. We review messages on regular business days and will help as soon as possible.
Contact supportEmail: mybffpet.store@outlook.com
Good to know
Tracking can take a few hours to update after a label is created. International transit times vary by carrier. See our Shipping Policy for processing windows.
Confirm the email address used at checkout, check spam, then contact us with your order number. We can resend details when available.
Carriers sometimes show “label created” before the package is scanned in. Wait 1–2 business days after the first scan window; if it still has not updated, contact us.
It is in your order confirmation email from Shopify, usually formatted like #1001.