Last updated: July 29, 2026
We want you and your pet to love every order. If something isn't right, here's exactly how we handle it.
30-Day Return Window
You have 30 days from the delivery date to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.
Items We Cannot Accept
- Used or washed grooming tools, mats, and bedding, for hygiene and safety reasons
- Items damaged through misuse, or chewed or damaged by a pet
- Replacement filters and other consumables once opened
- Any item requested more than 30 days after delivery
How to Start a Return
Email anafloridausa@gmail.com with your order number and a photo of the item. We reply within 2 business days with return instructions. Please do not ship anything back before contacting us — unauthorised returns cannot be processed or refunded.
Who Pays Return Shipping
- Damaged, defective, or wrong item: we cover it. Your choice of a free replacement or a full refund.
- Change of mind: return shipping is the customer's responsibility, and original shipping charges are non-refundable.
Damaged or Defective Items
Please inspect your order as soon as it arrives. If anything is damaged, defective, or incorrect, contact us within 7 days of delivery with photos so we can fix it quickly.
Refunds
Once we receive and inspect your return, we email you the outcome. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it.
Order Cancellations
Orders can be cancelled for a full refund within 12 hours of purchase, provided the order has not yet shipped.
Contact
Questions about a return? Email anafloridausa@gmail.com.