Terms of Service

Last updated: July 29, 2026

1. Overview

This website is operated by My BFF Pets. Throughout the site, the terms "we", "us", and "our" refer to My BFF Pets. By visiting our site or purchasing from us, you engage in our "Service" and agree to be bound by these Terms of Service.

2. Eligibility

You must be at least the age of majority in your state or province of residence to use this site or to make a purchase.

3. Products and Pricing

Prices are listed in US Dollars (USD) and are subject to change without notice. We reserve the right to refuse or cancel any order, limit quantities purchased, and discontinue any product at any time.

We make every effort to display product colours and images accurately, but we cannot guarantee your screen displays them exactly. Product measurements are approximate.

4. Product Safety and Supervision

Our products are pet accessories, not medical devices. Always supervise your pet when using any toy, collar, carrier, mat, or electrical product. Inspect items regularly for wear and discontinue use if damaged. We are not liable for injury resulting from misuse, lack of supervision, improper sizing, or normal wear and tear.

Nothing on this site is veterinary advice. Consult a licensed veterinarian for any health concern about your animal.

5. Orders and Payment

You agree to provide current, complete, and accurate purchase and account information. We reserve the right to refuse any order.

6. Shipping and Returns

Delivery timelines, customs charges, returns, and refunds are governed by our Shipping Policy and our Refund Policy, which form part of these Terms.

7. Limitation of Liability

To the maximum extent permitted by law, My BFF Pets shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Service or any products purchased. Our total liability shall not exceed the amount you paid for the product in question.

8. Indemnification

You agree to indemnify and hold harmless My BFF Pets from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party.

9. Prohibited Uses

You may not use the site for any unlawful purpose, to infringe intellectual property rights, to submit false information, to upload malicious code, or to interfere with the security features of the Service.